Job Description

IBM Tririga Administrator

Technology Solutions

What this job involves:

About the role

• We are looking for a highly impactful & resourceful TRIRIGA Administrator/Server System Engineer Professional to join us as IBM TRIRIGA Administrator / Server Support Engineer to support Technology Solutions Team and help manage its IT Infrastructure and Managed Services effectively and efficiently
• The role is critical and would support Infrastructure Services needs at India and other regions and would involve in supporting Day-to-Day requirements, reporting, information management, risk management, change management & effective knowledge management required from time-to-time
• TRIRIGA System Administrator role requires active engagement in TRIRIGA systems support activities associated with delivery of customer-defined implementations and resolution of issues. The incumbent will liaison with Infrastructure, Database, Cloud operations, Network Teams to understand the dependences and fix issues as per requirement

Responsibilities

• Maintaining existing systems by analyzing, designing and implementing changes to the system baselines so that baseline changes meet customer requirements.
• Perform installation, configuration and troubleshooting of off-the-shelf and custom software applications in JLL cloud as well as customer test and production environments.
• Monitoring system performance and maintain systems to ensure everything runs smoothly and securely.
• Support Infrastructure, Database, Cloud operations, Networks teams in various IT activities involving TRIRIGA systems.
• Providing technical support when requested
• Analyze customer's challenges and take a primary role in the design, support and implementation of comprehensive solutions that integrate smoothly into customer environments.
• Troubleshoot first and intermediate level support tickets.
• Perform root cause analysis of any recurring problem.
• Customer interaction for ticket status reporting or work directly with client for any ticket resolution.
• SLA support - Ensure that all SLA projects are delivered according to the specification.
• Creation of PMR and Interaction with IBM for any product related issue

Sounds like you? To apply you need to be:

Experience & Education

• Bachelor's degree in Computer Science Background with 5-8 years of Experience in TRIRIGA Administration, Server Support and Management

Technical Skills & Competencies

• 5+ years of experience administering Windows and Linux enterprise servers and providing infrastructure support to clients.
• Extensive experience handling enterprise environment set ups, application upgrades and knowledge of Business applications preferably IBM TRIRIGA on IBM WebSphere, IBM WebSphere Liberty or Oracle WebLogic servers.
• Understanding of web architecture, database administration (Oracle, IBM DB2, or MSSQL), basic networking concepts.
• TRIRIGA Application and Platform Installations & Upgrade
• Installation and configuration of WAS (WebSphere Application Server)
• Basic Unix Scripting & Shell commands
• TRIRIGA Admin Console Knowledge & Configurations
• Performance Tuning Methods for WAS & Tririga
• Basic understanding of how to write own SQL
• Troubleshooting Server-side issues
• Knowledge on SSL/TLS concept and installation of Certificates
• ITLM Process (Change Management)
• Knowledge of Disaster Recovery set ups, SSL, SSO, Firewalls and VPN.
• Familiarity with Cloud Service Management: AWS Cloud Services or Microsoft Azure
• Solid communication, analytical and troubleshooting skills in a multi-user high availability environment
• Create and maintain technical documentation w.r.t clients, process flow, training etc
• Ability to work independently, prioritize and deliver results as per SLAs
• Good interpersonal skills and ability to function as a team
• High flexibility in working hours/days for maintenance activities
• Tech-savvy and willingness to explore new technologies
• Willing to work on Automation considering our future path
• Good knowledge and hands-on experience in Documentation
• Excellent communication skills, with ability to describe complex technical scenarios in a concise manner, both verbally and written, and articulating the content depending on the audience
• Flexible and provide support through 24x7 window
• IT Based Certifications preferred

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It's no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World's Most Ethical Companies for the 12th consecutive year.

Apply today!

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