Job Description

: IB Consultant (IBC) is a non-quota carrying role that collaborates with Renewals Managers, IB Analysts, Sales and Partners on all Cisco service offers for a defined set of accounts. IBCs work collaboratively with RMs and Service Sellers to help drive towards an agreed (& often expanded) view of the Customers installed base through data visualizationtools. With an installed base agreed, the IBC will use their services knowledge to recommend sales strategy though analytical insights & narrative. IBCs process strong analytical, sales and process knowledge to aid RMs and Service Sellers to drive optimizedrenewal opportunity. WHAT YOU WILL DO 1. Collaborates with IB Analysts to define customer scope and hierarchy definition. 2. Supports the RM in the renewals motion with the customer in partnership with the account team from opportunity identification to close 3. Review IB Analysts aggregated customer IB view to enable RMs and account teams to complete agreed product, software and service strategies 4. Delivers analytical work (Customer insights) to enable the RMs to identify and implement timely renewal and expansion opportunities. 5. Offers recommendations to RMs and Account teams for solution gaps/upsell and cross-sell potential across annuity and product. 6. Ability to present to the customer the IB findings if requested by RMs or Account team 7. Enables RMs to provide risk assessment at T-9, T-6 and T-3 for all contracts, products and services. 8.Deliver an on time forecast of the renewals being supported including service dollar commit WHO YOU\'LL WORK WITH: You will be part of CX Programs and Renewals Optimization team, working with CPS IB Analyst, Deal Assurance, Renewals Manager and Sales to provide Installed Base insights and upsell recommendations towards and optimized renewal outcome. WHO YOU ARE: 8+ years of professional experience in data analytics, business analysis, or comparable analytics positions with a passion for helping sales Excellent communication (verbal and written) and interpersonal skills. Strategic problem-solving skills, attention to detail, and outstanding organizational skills. Ability to deal with ambiguity and competing objectives in fast-paced environment. Strong team player needs to enjoy pulling folks from various departments together. Working knowledge of the sales and renewal motions. #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair Dont care. Tattoos Show off your ink. Like polka dots Thats cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us!

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