Job Description

Here at UKG, our purpose is people . Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for Learn more at #WeAreUKG Description Duties and Responsibilities . Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction . Provide support to customers by serving as the first point-of-contact to their employees . Learn and navigate UKG Pro Payroll and Benefits systems in order to respond to end-user needs and inquiries . Provide stellar support to our customer base using a variety of platforms including email, chats and CRM case management system . Ask relevant questions to define the root cause of a problem and generate solutions . Provide explanation of benefits options based on customers summary plan descriptions and UKG knowledgebase . Assist with life event changes for newly eligible employees, marriages/births and related dependent verifications . Assist employees with Annual Enrollment related questions . Assist employees with questions related to Payroll and Taxes . Acquire and expand knowledge of product offerings, support policies and methods of support delivery . Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication channels . Maintain discretion and professionalism with team members and customers . Resolve issues by making quality decisions Qualifications Required Qualifications . 1-3 years of customer service experience in email and/or chat support roles . Strong verbal and written communication skills with demonstrated ability to communicate effectively . Ability to set and manage customer expectations . Effective collaboration and time management skills when presented with multiple tasks . Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner . Highly motivated and team oriented . Possess high degree of technical skills that can be applied to perform tasks effectively . Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills . Understands priorities and what is most important to both internal and external customers . Must be coachable and willing to learn . Superior interpersonal skills with the ability to work with various types of customers . Problem solver enjoys helping others . Great listener while showing attentiveness, flexibility, patience, and empathy . Flexible to work in Eastern Standard Time (EST) zones Preferred Qualifications include . Experience with US payroll processing or benefits administration . Knowledge of multi-state payroll tax laws Experience, Education, Certification, License and Training: . BCom/BSc/BA degree . Certification in Benefits Administration industry a plus . FPC/CPP Certification preferred

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