Job Description

Helpshift, a Keywords Technology, is a comprehensive end-to-end customer support and engagement platform that seamlessly operates across digital platforms, including mobile, web, PC, console, and XR experiences. Engineered with an AI-first approach, Helpshift improves customer experience and agent productivity through a unified solution for self-service, conversational support, and ticketing.


In December of 2022, Helpshift joined Keywords Studios, an international technical services provider to the global video games industry. With over 13000+ people and 70+ studios located in Asia, Australia, the Americas and Europe, Keywords Studios provides integrated art creation, marketing services, game development, testing, localization, audio and player support services across more than 50 languages and 16 games platforms. Since joining Keywords Studios, Helpshift offers customers with a complete bespoke end-to-end consumer engagement experience including customer support, trust & safety moderation, community management, and VIP Engagement & Growth.

Requirements

Job Role: HRBP

Location : Pune (Yerwada)

Work from office - 5 days

Contract Role for 6 months (conversion basis performance)

Key Responsibilities:

Employee Lifecycle Management

Oversee onboarding, documentation, background verification, and induction coordination. Ensure timely processing of confirmations, transfers, promotions, and exit formalities. Drive process consistency and compliance across all employee lifecycle activities.

HR Data Management & HRIS

Manage HRMS/HRIS platforms to ensure up-to-date and accurate employee data. Generate, analyze, and present HR reports and dashboards (e.g., headcount, attrition, attendance, etc.).

Payroll & Benefits Administration

Liaise with the payroll team to provide accurate inputs (new joiners, exits, leave, deductions, variable pay, etc.). Verify payroll output and support employee queries related to compensation and benefits. Coordinate with external vendors for benefits administration (insurance, reimbursements, etc.).

Policy Implementation & Compliance

Ensure adherence to company policies and statutory regulations (PF, ESIC, Gratuity, Professional Tax, etc.). Assist in policy revisions, process documentation, and SOP updates.

Employee Experience & Query Management

Resolve employee queries related to HR policies, systems, and processes. Drive process improvements to enhance employee experience and reduce turnaround time. Support employee engagement initiatives and internal communication programs.

HR Process Excellence

Ensure high accuracy, confidentiality, and service delivery standards across all HR operations

Role Information: IN


Studio: Keywords Studios (Helpshift)


Location: Asia Pacific


Area of Work: People & Culture


Service: Player Engagement


Employment Type: Contract


Working Pattern: In Office

Benefits

Worker's insurance Paid Time Offs
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.





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