About PhonePe Group: PhonePe is India\xe2\x80\x99s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India\'s first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company\'s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! Job Objective: We` are looking for HRBP for the customer experience organization. The role will develop and execute on the HR strategy and people priorities for the function by partnering closely with the business leads
Responsibilities:
Talent Acquisition & Onboarding:

• Identify workforce requirements through liaison with function leads and ensure that requirements are in sync with annual operating plan and organization\'s operating structure from a perspective of layers, spans, etc.
• Work with talent acquisition team to identify different available avenues for sourcing of right talent
• Review profiles, interview candidates and roll out offers with talent acquisition and business lead to ensure adherence to budgets and to attract right talent in the organization

Talent Management:

• Oversee the performance management process including goal setting, regular touch bases and final evaluation as per the decided timelines
• Enable the talent process by holistic review of talent in the team for creating a strong succession planning bench
• Facilitate discussions of low performers with their managers and ensure creation of performance improvement plan; Track achievement and take appropriate action in case of no visible increase in performance level
• Drive organization processes like manager connect surveys, ensure maximum coverage and drive action plans
• Analyze survey results for the functions / businesses handled, identify concern areas, liaise with business leads and draft action plans to mitigate the concerns
• Expected to provide coaching on managerial and people development to the teams
• Drive the implementation of org-wide people initiatives for your teams to enhance employee experience. Initiatives include, but are not restricted to Capability building, Learning interventions, Talent reviews, Benefits policies, Rewards and recognition and On boarding and new hire orientation programs HR Operations
• Manage system implementation and data integrity of people records on the HRIS systems

Business Partnering:

• Partner with leads to deliver on business targets by providing HR solutions
• Expected to proactively identify opportunities for increased efficiency and effectiveness
• Maintain strong individual connect and regular touch points with all employees from the assigned business groups
• Solve for attrition by doing attrition analysis and taking corrective action
• Attend monthly business review meetings and shadow advisors for role understanding
• Own and interpret HR policy for the organization and resolve issues quickly and effectively.
• Address all employee queries and provide help/ support within decided timelines

Capabilities & Requirements:
-MBA - HR from Tier 1/2 campus with proven working experience of 5-7 years in various roles in HR

• Exposure to start up environment is an added advantage
• Strong business acumen & understanding of the business
• Understanding of HR concepts and evolving HR practices
• Drive for result, able to demonstrate/quantify success relative to established targets and metrics
• Strong communication skills, bias for action, problem solving and ownership

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.