Business: HR Operations Open positions:1 Role Title: HR Operations Analyst GSC?S Global Career Band:8 Location (Country / City ): Hyderabad Why join us? An HR executive in HR typically gets assignments in recruiting, training, relocation, employee services, and benefits administration to develop his/her expertise in the different HR processes. As he/she gets more experience the scope and complexity of assignments gets bigger.

• Building people and leadership capability
• Developing an adaptive and competitive organization

The Opportunity: Responsible for handling Tier2 employee data from Manager?s, Employee?s, HRA?s and Tier1. Will also be carrying out checks and manual inputs/uploads of employee data. The agent will have strong working knowledge of current regional Human Resources and will be expected to co-ordinate, complete and review a broad range of complex and specialized operational duties. What you?ll do:

• Handling all requests on Employee Central across regions. Liaise with the initiators where necessary to ensure smooth completion of cases.
• Role holder should understand both PeopleSoft and Employee Central systems
• Should have knowledge on Employee Life Cycle management activities.
• Building and maintaining relationship with internal customers and vendors.
• Resolve employee queries related to HR

Impact on the Business/Function

• Process customer instructions as per the agreed Standard Operating Procedures
• Adhere TAT as per daily / monthly agreed PLAs for all General Processing Activities
• Provide accurate MI with Analysis
• Adhoc & Monthly standard reports are completed on time

Customers / Stakeholders

• Building and maintaining relationship with internal customers and vendors
• Resolve employee queries related to HR
• Ensure service failures/ Customer Complaints are recorded/ resolved and escalated in a timely manner
• Do not commit errors which could result in operational losses

Leadership & Teamwork

• Take leaves as planned, minimize time off due to illness and unplanned leaves, be flexible to additional hours as and when required
• Timely and Accurate updation of data without any discrepancy
• Share Knowledge and Best Practices
• Demonstrate Dependability & Support the team in achieving their objectives

Operational Effectiveness & Control

• Reduce operational losses by % - Nil Ops Loses
• Ensure there are no High Risk or Repeat audit findings during Group Audits, Compliance reviews or ICD reviews

Requirements
What you will need to succeed in the role:

• Good communication skills
• HR qualification / prior experience in HR
• Good interpersonal skills
• Customer Oriented
• Good analytical ability
• Eye for detail
• Knowledge of MS Office
• Ability to work under constant pressure

You?ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.?
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