Job Description

Summary of Position:


Alcon is looking to hire HR Help Center Head. The objective of this role is to work with Local HR Teams, HR Operations and other COE leaders to align on overall center specific business needs to include continuous improvement initiatives scope year over year and also accountable to drive, measure and report on Compliance and Controls initiatives across th e c enter.

Key Responsibilities:

• Act as Community leader for HR Operations team in the center and work towards \xe2\x80\x98One-HR\xe2\x80\x99.
• Actively engaged as part of site leadership team to create and sustain great culture, workplace practices, business continuity and collaboration.
• Defines, socializes and deploys overall Associate Engagement strategy in the center
• Deploy and monitor global standard operational processes and ensure utilization of technologies and operating systems to support agreed Service Delivery Model
• Drive Alcon services compliance on all processes and procedures (taking into account localizations), Self-Service, and Data Analytics & Reporting requirements
• Drive process improvement throughout the center
• Ensure all team members observe and enforce Alcon\xe2\x80\x99s data privacy policies
• Focusing on identification, selection, and retention of world-class talent to ensure a dynamic pipeline of talent
• Champion global cross functional projects
• Leads, supports and coaches the team in the delivery of the current scope, deployment and adoption of any new system or technology, manages priorities, ensures activities are handled effectively by modifying plans and actions in own areas of accountability.
• Partner closely with COEs, HRBPs and other global teams for the delivery of all policies, programs and tasks across the region. The role also partners closely with the above stakeholders across geographies, to drive standardization, improvements and effectiveness of services provided, utilizing relevant measurement and feedback tools to ensure the quality and value of service delivered meets standards and Operating / Service Level Agreements.
• Partnering with client leadership and local HR counterparts to plan and execute strategies that ensure maximum engagement of human resource capital
• Possess knowledge of project management principles and ability to use it in practice in HR operational work
• Proactively stay up-to-date on trends and developments within payroll space, constantly researching and implementing best practices as appropriate; Work to enhance the capability of self and team
• Provide leadership in support of organizational direction and culture. Manage employee performance using established company tools/methodology and set an example for team members
• Sets high standards and committed to continuous improvement
• Manage and track local level budgets
• Monitor, track, report and drive adherence to center level Standard service level agreements and KPIs
• Serve as a point of escalation for internal and external stakeholders where operational expectations are not met.
• Proactively manages vendor relationships ensuring; operational expectations are met, financial alignment and focus on optimization and roadmap.

Key Requirements/Minimum Qualifications:

• Deep Operational and delivery experience and knowledge in HRSSC
• Strong communications skills (verbal and written); especially in a multi-cultural team & customer environment.
• Strong leadership skills in a matrix environment
• Excellent communication skills, sensitivity to cultural differences, and patience in resolving issues.
• Strong collaborative partnership skills to ensure the effective execution of end to end lifecycle processing across the stakeholders
• Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems
• Strong planning, organization, delegation, problem solving, and decision-making abilities
• Skilled in effective leadership, people management, and development
• Can be trusted to maintain confidential information
• Strong process-orientation and process improvement mindset
• Excellent Communication and Customer Service orientation
• The ability to fluently read, write, understand and communicate in English.
• Lead with and regularly exhibit intellectual curiosity
• EDUCATION REQUIRED
• Bachelor\xe2\x80\x99s degree in business, HR, or related discipline required
• EXPERIENCE REQUIRED
• Preferred: 15+ years of experience supporting HR Systems, Payroll, Timekeeping & general HR Processes
  Required: 13+ years of experience supporting HR Systems, Payroll, Timekeeping & general HR Processes
• Preferred: 10+ years in HR Systems (at least 2 year in Workday HCM or Payroll & Time Management Systems such as ADP, SD Worx, NGA, Kronos)
  Required: 7+ years in HR Systems (at least 2 year in Workday HCM or Payroll & Time Management Systems such as ADP, SD Worx, NGA, Kronos)
• Preferred: 10+ years supporting countries in Center regional area including in depth knowledge of local labor law and regulatory statutes
  Required: 8+ years supporting countries in Center regional area including in depth knowledge of local labor law and regulatory statutes
• Preferred: 3+ years in ServiceNow or other case management system
  Required: 2+ years in ServiceNow or other case management system
• Preferred: 10+ years working in an HR Shared Services or Payroll/Timekeeping environment
  Required: 7+ years working in an HR Shared Services or Payroll/Timekeeping environment
  If majority of the experience is in one area; required to have at least 3 years in the other area.
• Preferred: 10+ years as manager of others
  5+ years as leader of multinational/multi-lingual teams
  Required: 8+ years as manager of others
  5+ years as leader of multinational/multi-lingual teams
• Preferred: 2+ years actively using Six Sigma or other CI methodologies
  Required: 1+ years actively using Six Sigma or other CI methodologies

Preferred Qualifications/Skills/Experience:

• Advanced experience using MS office suite (special focus on word, powerpoint & excel)
• Knowledge of HR Shared Services operations across multiple countries
• External Suppliers (Third Party) payroll service delivery and vendor management capabilities
• Functional deployment of payroll solutions (experience with requirements documentation, testing and change management)
• Payroll policy administration, process design, issue escalation and management
• Need to understand complex matrix of laws, policies and labor agreements and interpret for others in an understandable manner, and use appropriate judgment in involving the next level or other resources in decision-making.
• Payroll, Time Management, HCM Systems experience required. Examples of systems in use: ADP, Kronos, SDWorx, Workday.
• Ability to work & lead effectively in an environment subject to changing priorities and short deadlines
• Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supported
• Experience leading teams of multiple nationalities and languages

Employment scams: Alcon is aware of employment scams which make false use of our company name or leader\xe2\x80\x99s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.
If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.