Job Description

Position : Region Head HR - North

Reporting to : Head HR - Business Partner

Education : MBA in HR

Experience : 8-10 years of experience

Industry : Service/Sales Industry

Location : Delhi

Role: Handling the entire North region across all businesses as HR Business Partner

:

- Recruitment - Driving recruitment as per approved organogram. On roll to module manpower to be 90% at all times with Recruitment TAT of 30 days.

- Performance management, role evaluation, job analysis and career development plans within the regions.

- Operational HR Activities - Independently handling HR Operations for the Region - Employee Requisitions, Offers, Appointments, Confirmations, Transfers, Reporting structures, Exits and employee benefits administration.

- MIS - Updating MIS data, reports and SAP actions within the zone.

- Employee Relations - Employee grievance handling as per agreed TAT and HR connect in the zone. Travel to various locations in the region as per the agreed travel plan for employee connect, field activities and training/coaching. Field work with under-performing partners and BPSTs.

- Employee Engagement - Identify and create engagement touch points in the region w.r.t. development, success stories, customer service quality, NPS and employee motivation.

- Joining formalities and Induction coordination. HR operations and infrastructure arrangement for all new and current employees.

- Introducing the new joiners to the organization\'s functioning, culture & values. Educating employees on HR policies and Client culture.

- Leadership development and succession planning in the region of high potential and critical resources.

- Coordinating and implementation of Training modules in the region

- Willingness to travel across States in the North Region.

Knowledge, Skills & Competencies:

- Strong interpersonal Skills

- Written and oral communication skills.

- Good relationship skills and strong customer as well as business focus

- Good with data analysis.

- Good with new age digital tools and applications

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