Job Description

VP/SVP- Operations

Who we are :

Housr is a unique co-living platform which fosters mega communities through state-of-the-art, super aggregated, tech-enabled shared spaces for young working professionals.

Founded in 2018 by real estate veterans Deepak Anand and Kalpesh Mehta, Housr offers easy, hassle-free living, with the largest network and scale of co-living spaces, connecting like-minded communities and Housrs vision is to truly transform the way millennials live with high quality co-living spaces which make their lives easier, more convenient, fulfilling and memorable.

Housr Homes :

- Fully furnished and managed residences across prime locations close to working hubs and commercial spaces.

- We ensure living in a new city is completely hassle free with high safety standards and premium services.

- These are specifically designed to cater to couples and individuals who are tech-savvy and prefer an urban style of living.

Position Overview :

- The VP/SVP of Operations will plan, direct, coordinate, drive and oversee PAN India operations at Housr, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.

The Opportunity -Job Responsibilities :

- Functional ownership of operations across multiple cities.

- Strategizing the long-term business directions for ensuring maximum profitability in line with organizational objectives.

- Ensuring proper coordination with all the support departments and vendors.

- Work alongside the senior management team on enhancing profitability and efficiency through the company's operations.

- Generating future insights for more business opportunities.

- Lead strategic initiatives to deliver on business KPIs - spanning across top line growth, cost management and customer experience.

- Engaging with stakeholders to identify and solve bottlenecks and implement best practices.

- Take autonomous, data-driven decisions and ensure cost reduction and quality control.

- Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.

- Ensuring targeted driven - go-live- of various projects based on Ops plans.

- Ensuring and providing perfect, upscale, professional and high-class customer service experiences.

- Monitoring customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.

- Recruiting, mentoring, training the existing operations team and developing customer relations / center team for ensuring compliance to all standards and operating procedures.

Who we are looking for :

- 7+ years of experience in operations and vendor management or related fields.

- Graduate / Post graduate from a premier institute (ONLY from tier 1 institutes- IIT/IIM/NIT pass outs).

- Must have experience in Inventory Management, Logistics Management, Operations Management, process improvement and vendor management.

- Technology affinity and track record of employing systems to drive simplification and change, familiar with analyzing and making decision-based on numbers.

- Extremely high ownership, self starter ability to get hands dirty, and work in a constantly changing and fast growing environment.

- Comfortable in multitasking and working in a fast paced and dynamic environment.

- Should have excellent leadership and people management skills. Experience in managing a large and diverse team will be prioritized.

- Comfortable with travel in a dynamic and uncertain start-up environment.

What Can You Expect :

- A phenomenal work environment with extremely high ownership and growth opportunities.

- Quick iterations and deployments- fail-fast attitude.

- Opportunity to work on cutting edge technologies.