Job Description

Housekeeping Supervisor

1. Team Supervision & Coordination

Supervise, assign, and monitor daily tasks of room attendants, housemen, and public area staff.

Conduct pre-shift briefings and assign duty rosters based on occupancy and priorities.

Ensure all staff follow grooming, hygiene, and conduct standards.

2. Quality Control and Inspections

Conduct regular inspections of guest rooms, suites, public areas, and back-of-house spaces.

Ensure cleaning standards, room presentation, and amenities setup meet luxury resort expectations.

Provide feedback to team members and take corrective action when standards are not met.

3. Training and Staff Development

Train new housekeeping staff on cleaning techniques, safety, use of chemicals/equipment, and guest service etiquette.

Organize refresher training on SOPs, hygiene protocols, and resort standards.

Support career development and cross-training within the team.

4. Inventory and Supplies Management

Monitor and manage usage of cleaning materials, linen, guest amenities, and housekeeping tools.

Ensure timely requisitions and stock rotation.

Prevent misuse or wastage of supplies.

5. Guest Service and Satisfaction

Respond promptly and professionally to guest requests, special room setups, or complaints.

Coordinate closely with Front Office to prioritize VIP rooms, early check-ins, or late departures.

Ensure guest preferences (e.g. pillow types, fragrance-free rooms) are implemented consistently.

6. Health, Safety, and Hygiene Compliance

Ensure all housekeeping activities follow resort and governmental health & safety regulations.

Monitor proper handling of chemicals, PPE usage, and safe operation of equipment.

Maintain logs for deep cleaning, pest control, linen sanitization, etc.

7. Coordination with Other Departments

Liaise with Engineering for room maintenance issues or preventive maintenance schedules.

Communicate effectively with Front Office regarding room status updates (clean, dirty, inspected, out of order).

Support Events or F&B departments for setup/clean-up during functions.

8. Administrative Duties

Maintain records such as daily reports, inspection checklists, lost & found logs, and inventory usage.

Assist in scheduling staff shifts and managing attendance or overtime records.

Contribute to budgeting and cost control initiatives for the housekeeping department.

9. Crisis & Emergency Handling

Act swiftly during emergencies (e.g., guest injury, fire, water leaks) to ensure guest/staff safety and mitigate damage.

Train staff on emergency protocols and evacuation procedures.

Knowledge of chemicals used in the housekeeping department is essential for a Housekeeping Supervisor, especially in a five-star resort where safety, efficiency, and environmental standards are of utmost importance.

1. Chemical Knowledge and Application

Understand the correct use, dilution ratios, and application of various cleaning chemicals for:

Bathroom cleaners (descalers, disinfectants), Glass cleaners, Multi-surface cleaners,

Floor cleaners (neutral, acidic, or alkaline depending on surface), Stain removers and carpet shampoos

Furniture polish, Sanitizers and disinfectants (especially post-pandemic protocols)

Eco-friendly/green-certified products (as per brand sustainability standards)

2. Chemical Safety and Compliance

Ensure all chemicals are labeled, stored, and used in compliance with MSDS (Material Safety Data Sheets)

Train staff on:

Safe handling and use of cleaning agents, Proper mixing and dilution procedures, First aid in case of chemical exposure, Use of Personal Protective Equipment (PPE) such as gloves, masks, and aprons

3. Inventory Control of Chemicals

Monitor and control chemical usage to prevent waste or misuse.

Maintain proper stock levels and reorder before depletion.

Conduct regular audits to check expiry dates and ensure safe storage practices.

4. Environmental Responsibility

Promote and implement use of eco-friendly and biodegradable cleaning chemicals aligned with resort sustainability goals.

Educate staff on the environmental impact of traditional vs. green chemicals.

Collaborate with suppliers to stay updated on newer, safer products.

5. Vendor Coordination and Quality Assurance

Evaluate and select chemical suppliers based on product quality, safety, and compliance.

Ensure staff are trained on new products introduced by vendors.

Test new chemicals in non-critical areas before large-scale use to ensure effectiveness and safety.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Food provided Leave encashment Paid sick time Paid time off
Work Location: In person