Job Description

To supervise and coordinate daily housekeeping operations, ensuring

exceptional cleanliness, hygiene, and presentation

of guest rooms, public areas, and back-of-house spaces in line with the resort's luxury and eco-friendly standards.

Key Responsibilities1. Operations & Supervision

Supervise daily cleaning of

guest villas/rooms, balconies, bathrooms, and common areas

Allocate duties and work schedules to room attendants and public area staff Inspect rooms and public areas after cleaning; ensure readiness before guest check-in Coordinate closely with

Front Office

for room status (VIPs, early check-ins, late check-outs)

2. Quality Control

Maintain housekeeping standards as per

Mountain Shadows brand guidelines

Ensure proper bed-making, linen change, amenities placement, and turn-down service Handle guest requests and complaints related to housekeeping promptly and courteously Conduct periodic deep-cleaning and preventive maintenance checks

3. Staff Management

Train new housekeeping staff on SOPs, safety, grooming, and guest interaction Monitor staff attendance, punctuality, productivity, and discipline Motivate staff to maintain service excellence and team spirit Assist in performance evaluations and feedback

4. Linen, Laundry & Inventory Control

Monitor usage and availability of

linen, towels, uniforms, and guest amenities

Coordinate with laundry for timely washing, quality control, and stock rotation Maintain housekeeping stores and raise purchase requisitions when required Prevent wastage, pilferage, and damage to resort property

5. Hygiene, Safety & Eco Practices

Ensure compliance with

health, hygiene, and safety regulations

Promote eco-friendly practices (water conservation, chemical control, waste segregation) Ensure correct use and storage of cleaning chemicals and equipment Report hazards, accidents, or safety concerns immediately

6. Coordination & Reporting

Coordinate with

Engineering

for maintenance issues (AC, plumbing, electrical) Prepare daily reports: room status, staff deployment, lost & found Assist management during audits, inspections, and peak occupancy periods

Required Skills & Competencies

Strong leadership and team-handling skills Eye for detail and high cleanliness standards Good communication skills (English + Malayalam preferred) Ability to handle guest concerns calmly and professionally Basic computer knowledge (room status, reports)

Qualifications & Experience

Minimum

Diploma / Certificate in Hotel Management

preferred

2-4 years experience

in housekeeping in a resort or star hotel Experience in

luxury or eco-resorts

is an advantage

Work Conditions

Shift duties including weekends and holidays Work involves walking, standing, and physical supervision Accommodation may be provided as per resort policy

Key Performance Indicators (KPIs)

Guest satisfaction scores related to cleanliness Room readiness time and inspection accuracy Linen and inventory loss control Staff performance and adherence to SOPs
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Work Location: In person