Job Description

Job Summary:

The Housekeeping Supervisor is responsible for supervising the daily operations of the housekeeping department, ensuring cleanliness, orderliness, and appearance of all guest rooms, public areas, and back-of-house areas. The supervisor ensures that staff are trained, motivated, and working efficiently to uphold high standards of hygiene and guest satisfaction.

Key Responsibilities:

Supervise and inspect the cleaning of guest rooms, corridors, public areas, and back-office areas. Ensure that housekeeping staff adhere to standard operating procedures (SOPs) and safety regulations. Coordinate daily housekeeping operations and allocate tasks to staff. Conduct regular room checks for quality assurance and report maintenance issues. Train, coach, and evaluate performance of housekeeping staff. Maintain inventory of cleaning supplies, linen, and guest amenities. Handle guest complaints promptly and professionally. Prepare daily reports related to room occupancy, housekeeping productivity, and room status. Ensure lost and found items are handled according to hotel policy. Assist in hiring, scheduling, and disciplinary procedures as needed.

Qualifications and Skills:

High school diploma or equivalent; a diploma or degree in Hospitality Management is preferred. Minimum 2-3 years of housekeeping experience, with at least 1 year in a supervisory role. Good communication and interpersonal skills. Strong attention to detail and organizational skills. Knowledge of cleaning techniques and equipment. Ability to work under pressure and flexible hours, including weekends and holidays. Basic computer knowledge (Excel, Word, PMS preferred).
Job Types: Full-time, Permanent

Pay: Up to ?25,000.00 per month

Benefits:

Food provided Leave encashment Paid time off Provident Fund
Work Location: In person