Job Description

Job Title:

Housekeeping Supervisor

Department:

Housekeeping

Reports To:

Housekeeping Manager / General Manager

Location:

Ashwem Morjim

Employment Type:

Full-Time

Job Summary:

The Housekeeping Supervisor is responsible for overseeing and ensuring the cleanliness, orderliness, and overall appearance of all guest rooms, public areas, back-of-house, and assigned spaces. This role requires strong leadership, attention to detail, and the ability to manage a team of housekeeping staff to uphold the property's high standards of hygiene and guest satisfaction.

Key Responsibilities:

Supervise daily operations of housekeeping staff, including room attendants, public area cleaners, and linen attendants. Conduct daily inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with hygiene and cleanliness standards. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment, taking corrective action when necessary. Ensure timely cleaning and servicing of guest rooms as per the standard operating procedures (SOPs). Maintain adequate stock levels of cleaning supplies, linen, and guest amenities; coordinate with inventory or purchase departments when needed. Train and onboard new housekeeping staff in company policies, procedures, and standards of service. Prepare daily housekeeping schedules, manage staff rosters, and ensure efficient use of manpower. Coordinate with Front Office and Maintenance departments for room status updates, guest preferences, and repair work. Monitor compliance with safety, sanitation, and hygiene standards as per hotel policy and government regulations. Address and resolve guest complaints or issues related to housekeeping services promptly and professionally. Maintain records and reports on room occupancy, linen usage, staff performance, and inspections.

Key Requirements:

Proven experience as a Housekeeping Supervisor or similar role in a hotel, resort, or hospitality setting. Strong knowledge of cleaning procedures, sanitation practices, and housekeeping equipment. Excellent leadership, communication, and organizational skills. Ability to manage a team and work under pressure in a fast-paced environment. Attention to detail with a commitment to quality service. Flexibility to work shifts, weekends, and holidays. Basic computer knowledge for reporting and scheduling purposes.

Qualifications:

High school diploma or equivalent; diploma or degree in Hospitality Management preferred. 2-4 years of housekeeping experience, including at least 1 year in a supervisory role.
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person