Job Description

Operational Management

Plan, organize, and supervise all housekeeping activities, including guest rooms, public areas, back-of-house areas, and laundry operations. Ensure rooms and public areas are cleaned, maintained, and inspected according to brand and hotel standards. Coordinate with Front Office, Engineering, F&B, and other departments to ensure smooth daily operations. Monitor occupancy levels and adjust staffing accordingly to maintain efficiency and service quality.

Leadership & People Management

Lead, train, motivate, and develop the housekeeping team to achieve high performance and professional growth. Conduct regular team briefings, performance evaluations, and coaching sessions. Ensure proper staff grooming, discipline, and adherence to hotel policies and procedures. Foster a positive, respectful, and team-oriented work culture.

Quality Control & Guest Satisfaction

Conduct regular inspections of rooms and public areas to ensure consistent quality standards. Handle guest complaints related to housekeeping promptly and professionally, ensuring effective resolution. Implement continuous improvement initiatives to enhance cleanliness and guest experience.

Inventory & Cost Control

Manage housekeeping inventory, linen, uniforms, cleaning supplies, and equipment. Ensure effective stock control, minimize wastage, and maintain cost efficiency within the approved budget. Coordinate with procurement for timely purchasing and vendor management.

Health, Safety & Compliance

Ensure strict adherence to hygiene, health, and safety standards as per statutory and hotel regulations. Implement SOPs related to cleanliness, chemical handling, pest control, and waste management. Conduct regular safety audits and training to maintain a safe working environment.

Administrative & Reporting

Prepare duty rosters, attendance records, and departmental reports. Maintain accurate documentation related to operations, audits, and inspections. Assist management during internal and external audits.

Qualifications & Experience:

Diploma or Degree in Hotel Management or Hospitality Management. Minimum

5-8 years of housekeeping experience

, with at least 3

-4 years in a supervisory or HOD role

. Strong leadership, organizational, and communication skills. Sound knowledge of housekeeping operations, SOPs, and safety standards.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person