Job Description

. Contributes in creating departmental goals and strategies and ensure alignment with the hotel business strategy. . Ensures need-based requisitions of guest supplies that are made as per occupancy forecast. . Manages and allocates resources to optimize cost in line with targets and conducts periodic reviews. . Maintains good relationship with partner vendors and actively involve them in new product development and quality assurance. . Sources best products constantly and aims to improve quality by developing purchase specifications for products . Conducts regular manager and departmental staff meetings to ensure an effective two-way communication process is followed. . Inspects all Guest Floor areas regularly to note and immediately rectify operational flaws if any. . Ensures the upkeep, cleanliness and appearance of the hotel is maintained at all time according to the brand standards. . Plans the cleaning schedule for the guest rooms and public area. . Plans and schedules the pest control functions, horticulture activities and laundry function in the hotel and reviews the performance of outsourced vendors. . Refers to guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms. . Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. . Reviews arrival list every day and ensures that the team understands the guest preferences of repeat guests, VIPs, Inner-circle and Chambers Members are communicated and delivered by the concerned departments. . Maintains regular contact with corporate and individual guests, and builds strong relationships with them. . Address the customer complaint stratification periodically to identify areas of improvement and implement changes in product or processes. . Reviews audit findings - Safety/Hygiene and TPAM (Taj Positive Assurance Model) and takes corrective measures to ensure full compliance. . Prepares the internal audit checklists as per the IHCL Safety Guidelines adheres to all departmental legal compliances. . Identifies risks and develops HIRA (Hazard Identification and Risk Assessment).

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