Job Description

Job Title: Hotel Reservation Executive - Female Company: TravelBabu Location: Kolkata, India Email: [HIDDEN TEXT] TravelBabu, an online travel agency (OTA) based in New Town, Kolkata, India, We are currently seeking a highly motivated and result-oriented Female Employee to join our team. As a Hotel Reservation Executive , you will be responsible for ensuring smooth reservation processes for our clients. You will work to secure hotel bookings, find alternative accommodations when necessary, and maximize revenue opportunities for our partner hotels. Female Candidates Preferred** Responsibilities Make outbound calls to hotels to inquire about room availability and rates. Secure reservations for clients based on their preferences and requirements. Identify and engage with hotel personnel to negotiate rates and secure bookings. Ensure excellent communication with hotels, building and maintaining positive relationships. Find alternative accommodations in case the desired hotel is fully booked. Optimize booking opportunities for partner hotels by discussing promotions and revenue potential. Provide exceptional customer service, addressing client queries and concerns effectively. Maintain accurate and up-to-date records of reservations and client interactions in the CRM system. Collaborate with the sales and marketing teams to promote partner hotels effectively. Stay updated with industry trends and competitor activities to identify market opportunities. Provide feedback and suggestions to improve the reservation process and strategies. Requirements Excellent verbal communication skills with a clear and confident phone manner. Previous experience in reservation management or a related role is preferred. Ability to meet booking targets and maximize revenue for partner hotels. Strong negotiation skills and the ability to secure reservations effectively. Ability to work independently with little supervision. Familiarity with CRM software and its usage to manage reservations and interactions. Good organizational and time management skills. Self-motivated and target-driven individual. Excellent written and verbal communication skills in English, Hindi amp; Bengali. If you are a highly motivated and client-centric individual with experience in reservation management, submit your resume to [HIDDEN TEXT]. We look forward to reviewing your application and potentially welcoming you to our team at TravelBabu.

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