Job Description

Key Responsibilities

Guest Services:

Greet, welcome, and check-in/out guests, assigning rooms and providing keys.

Reservations:

Manage bookings, cancellations, and modifications via phone, email, or online systems.

Information & Concierge:

Answer inquiries about hotel facilities, services, local attractions, transport, and book taxis/tickets.

Communication:

Handle incoming/outgoing calls, messages, and emails professionally.

Financials:

Process payments (cash, card), manage bills, and handle cash.

Coordination:

Liaise with housekeeping and maintenance to ensure rooms are ready and issues are resolved.

Problem Solving:

Address guest complaints and requests promptly and professionally.

Administration:

Maintain guest records, data entry, and keep the front desk area clean and organized.
Essential Skills & Qualifications

Skills:

Strong customer service, communication (verbal & written), multitasking, attention to detail, problem-solving, professional demeanor, computer proficiency (hotel software).

Qualities:

Friendly, patient, helpful, calm under pressure, professional appearance.

Experience:

Previous hospitality or customer service experience is often preferred.
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Ability to commute/relocate:

Siliguri, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Education:

Diploma (Required)
Experience:

Hotel: 2 years (Required)
Language:

English (Required) Hindi (Required) Bengali (Preferred) Nepali (Preferred)
Shift availability:

Day Shift (Required) Night Shift (Required) Overnight Shift (Required)
Work Location: In person