Job Description

A hostess primarily greets guests, manages reservations and waitlists, provides accurate wait time estimates, and escorts patrons to their tables, ensuring a smooth and welcoming experience. They maintain a clean and organized front-of-house, handle phone calls, answer guest inquiries, and coordinate with service staff to ensure excellent customer service and a positive atmosphere within a restaurant or hotel. Key Responsibilities & Duties

Guest Reception:

Greet customers as they enter, welcome them, and provide a positive first impression.

Reservation & Waitlist Management:

Take reservations, manage waitlists, and provide guests with accurate wait time estimates.

Seating Management:

Escort guests to their tables, manage table assignments, and ensure even distribution of guests among waitstaff stations.

Front-of-House Operations:

Keep the dining area, waiting area, and host stand clean and organized.

Communication:

Answer phones and respond to customer inquiries about the restaurant or hotel.

Staff Coordination:

Collaborate with kitchen and serving staff, relaying guest preferences or special requests.

Customer Service:

Assist with guest needs, resolve issues, and contribute to a positive dining experience.

Information Provision:

Provide information about the establishment's menu, specials, and facilities to guests.

Opening/Closing Tasks:

Assist with opening and closing duties for the front-of-house area.
Essential Skills & Qualities

Strong Communication Skills:

To interact effectively with guests and staff.

Friendly & Approachable Demeanor:

To create a welcoming atmosphere.

Organizational Skills:

For managing reservations, seating, and the front-of-house.

Multitasking Abilities:

To handle multiple guests and tasks simultaneously during busy periods.

Problem-Solving:

To handle unexpected situations and resolve conflicts diplomatically.

Knowledge of Menus:

Familiarity with the food and beverage menu to answer questions and make recommendations.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person