The Restaurant Hostess is the first point of contact for our guests, creating a warm and welcoming atmosphere. She is responsible for greeting and seating guests, managing reservations, and ensuring a smooth flow of service in coordination with the floor team.
Key Responsibilities:
Greet guests warmly upon arrival and escort them to their tables.
Manage reservations and waitlists efficiently, both in person and over the phone.
Maintain a professional and friendly demeanor, providing exceptional customer service at all times.
Coordinate with servers and managers to ensure smooth guest flow and seating arrangements.
Keep the reception and waiting area clean, organized, and presentable.
Provide guests with menus and inform them about daily specials or promotions.
Handle guest inquiries, complaints, or special requests courteously and escalate when needed.
Assist in maintaining guest records and feedback for service improvements.
Requirements:
Previous experience as a hostess or in a customer service role (preferred, not mandatory).
Excellent communication and interpersonal skills.
Well-groomed, with a pleasant personality and confident demeanor.
Ability to multitask and stay calm under pressure.
Basic knowledge of reservation systems is an advantage.
Flexible to work in shifts, weekends, and holidays.
What We Offer:
A dynamic work environment with growth opportunities.
Training and development programs.
Competitive salary and benefits.
Employee discounts across our brands.
Job Type: Full-time
Pay: ₹15,000.12 - ₹20,000.49 per month
Work Location: In person
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