Job Description

A hostess primarily welcomes and seats guests, manages the reservation system, handles phone calls and customer inquiries, and maintains a clean and organized front-of-house area. Key duties include providing accurate wait times, assigning tables to servers, helping other staff during busy periods, and ensuring a positive first impression for customers through excellent service and communication. Key Responsibilities

Guest Interaction:

Greets customers as they enter, provides accurate wait times, and escorts them to their tables or the waiting area.

Reservations & Seating:

Manages the reservation book and waiting list, ensuring fair table distribution among servers.

Communication:

Answers phone calls and responds to customer inquiries, relaying information between guests and staff.

Restaurant Operations:

Helps maintain a clean and organized front-of-house and dining area.

Support:

Assists waitstaff with tasks like taking drink orders or helping with opening/closing duties during rushes.

Menu Knowledge:

Learns the food and beverage menus to answer guest questions and provide information.

Customer Service:

Addresses guest needs, such as providing items for children, and handles complaints professionally to ensure guest satisfaction.
Required Skills & Qualifications

Customer Service:

A friendly, calm, and professional demeanor with excellent communication skills.

Organizational Skills:

Ability to multitask, manage reservations, and maintain an organized work area.

Patience & Calmness:

The ability to remain composed and manage expectations in a fast-paced environment.

Teamwork:

Willingness to cooperate with and support other restaurant staff.

Flexibility:

Availability to work shifts, including nights, weekends, and holidays.

Basic Knowledge:

Understanding of restaurant procedures and menu items is beneficial.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person

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Job Detail

  • Job Id
    JD4305796
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    MH, IN, India
  • Education
    Not mentioned
  • Experience
    Year