Job Description

What will you do? * Responsible for fault repair, S2S activities for airtel broadband customers for the Circle * Responsible for KPI delivery as per target & action for continues improvement * Responsible for identification of improvement a

What will you do Responsible for fault repair, S2S activities for airtel broadband customers for the Circle Responsible for KPI delivery as per target & action for continues improvement Responsible for identification of improvement areas for the circle & define corrective actions Responsible for quality of fault repair /workmanship in the circle Responsible for continuous improvement in customer experience Responsib+E2le for process & SoP adherence S2S (New sales, rental upgrade, technology migration, LoB products etc) through service teams. Optimum use of resources with planned productivity Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster Responsible for timely material consumption Work closely with all stakeholders to ensure smooth operations. Recommend process improvement to enhance customer experience Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score. Co-ordinate with wiring partner to ensure timely support to field team. Escalation handling for internal & external customers Up keeping of broadband network (Cable - Copper & ODN) and Network elements Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen) In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters. Regular monitoring of fault repair performance, analyze customer faults for corrective actions Training of field resources. Gate meeting at defined frequency Visits are defined norms Our Culture Code All work and no play isn\'t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture You are an ideal FIT if you have BE / B Tech - ECE - with more than 3 yrs Or Diploma - ECE with more than 5 yrs of relevant work experience In depth knowledge of broadband/FTTH Excellent analytical skills Innovative Collaborative Relation Skills Vendor Management Good management and leadership skills. Self-Motivated and positive attitude person. Proactive and result oriented. Team Player. Customer interfacing skills. Effective communication/interpersonal skills

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