Manage outbound calls to assist customers with order queries, deliveries, returns, and payment-related issues.
Guide website navigation, product selection, and checkout process for customers on the Shopify platform.
Handle NDR, RTO, and Abandoned Cart follow-ups to improve customer satisfaction and reduce cart abandonment.
Resolve customer complaints and offer solutions, ensuring a positive customer experience.
Document customer interactions and update the CRM system accordingly
Job Type: Full-time
Pay: ?11,499.79 - ?17,730.65 per month
Benefits:
Provident Fund
Work Location: In person
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