Job Description

Skills

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  Job Title: Client Service Executive
  
  Location: Chandigarh, India
  
  Experience: 2-4 years.
  
  Job Summary:
  
  We are seeking a highly motivated and skilled Client Service Executive to join our dynamic team in Chandigarh. As a Client Service Executive, you will be responsible for providing exceptional customer service by assisting customers and employees in identifying software-related issues and offering suitable solutions. Additionally, you will be involved in maintaining customer records, conducting software demonstrations, updating self-help manuals, and ensuring customer satisfaction with our products.
  
  Responsibilities:
  
  Software Support: Interact with customers and employees to understand and address their software-related problems effectively. Troubleshoot technical issues and provide appropriate solutions to ensure smooth software usage.
  
  Query Logging and Record Keeping: Efficiently log and maintain a comprehensive record of customer and employee queries, resolutions, and interactions in the CRM system.
  
  Software Demonstrations: Conduct software demonstrations to showcase product features and functionality to potential customers and employees, ensuring a clear understanding of the software\'s capabilities.
  
  Self-Help Manual Maintenance: Regularly update and improve the self-help manual to empower customers and employees to troubleshoot and resolve simple software issues independently.
  
  In-Depth Software Understanding: Develop a thorough understanding of the software products offered to customers, allowing you to provide accurate guidance and support.
  
  Assess IT Knowledge Levels: Evaluate the IT knowledge levels of customers and employees to tailor support interactions accordingly and provide appropriate training when necessary.
  
  Logical Thinking and Problem Solving: Utilize strong analytical and problem-solving skills to identify and resolve complex software-related issues promptly and effectively.
  
  Excellent Communication: Exhibit exceptional communication skills, both written and verbal, to interact professionally and courteously with customers and employees, ensuring a positive customer experience.
  
  Handling Difficult Callers: Demonstrate the ability to handle challenging situations and difficult callers with patience, empathy, and a focus on finding effective solutions.
  
  U.S. Shift Compatibility: Willingness to work in the U.S. shift, including evenings and weekends, to support customers across different time zones.
  
  Requirements:
  
  Bachelor\'s degree in Computer Science, Information Technology, or a related field.
  
  Proven work experience of 2-4 years in a client service or technical support role, preferably in the software industry.
  
  Strong knowledge of software products and an aptitude for understanding technical concepts.
  
  Proficiency in using CRM software and other relevant tools for query management and customer support.
  
  Excellent analytical skills and the ability to think critically to solve complex problems.
  
  Outstanding communication skills, both written and verbal, with a customer-focused approach.
  
  Demonstrated ability to adapt to changing technologies and learn new software quickly.
  
  Patience, empathy, and a positive attitude towards customers and colleagues.
  
  Ability to work independently and as part of a team, with a strong sense of responsibility.
  
  If you possess the skills and experience listed above and are ready to take on the challenges of delivering exceptional customer service, we welcome your application. Join our team and contribute to our mission of providing outstanding software solutions to our valued customers worldwide.