Hindi Inbound Process Executive
Job Description
Job Role: \xc2\xb7 Answer inbound calls and assist customers with their Queries/Request/Complains. \xc2\xb7 Raise Request & Complaints on behalf of the customer in the CRM tool. \xc2\xb7 Generate leads and educate customers about new products & their benefits. \xc2\xb7 Maintain and adhere to compliance guidelines \xc2\xb7 Capture problem indicators, highlight and suggest improvement \xc2\xb7 Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy \xc2\xb7 Maintain adequate knowledge levels on products, processes and systems used \xc2\xb7 Ensure sales target are met \xc2\xb7 Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking / Credit cards preferred Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm) Languages Required: English + Hindi (compulsory). Education: Graduates (Any stream) Job location: Karapakkam, Chennai. Job Types: Permanent, Full-time Salary: \xe2\x82\xb9250,000.00 - \xe2\x82\xb9380,000.00 per year Benefits:
- Provident Fund
- Performance bonus
- Karapakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
+91 6382281906
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Job Detail
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Job IdJD3192130
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKarapakkam, Chennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear