Hexaware General Manager Operations Bpo (15 20 Yrs)
Job Description
- Operations Management Troubleshooting any errors arising in the process and ensuring error-free day beginning and day- end activities
- Reviewing operational processes and leading the implementation of process changes in order to ensure higher operational efficiency and optimal resource utilization
- Formulate & implement internal reporting systems to monitor quality & KPI
- Forecast workload and schedule staff to meet anticipated workload within scheduled turnaround time there by enhancing efficiency and meeting deadlines
- Smooth transition of operations from client side to in house and meeting and exceeding targets for international clients.
Role: Operations Manager
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: Any Graduate
PG: Any Postgraduate
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Job Detail
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Job IdJD3227367
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNavi Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear