Job Description

Objectives of this role

• Provide quick and effective assistance with information technology systems.
• Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
• Listen attentively to customers\xe2\x80\x99 questions and concerns and offer optimal solutions.
• Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
• Work with desktop support engineers to provide customers with superior service.
• Represent Bluechip with professionalism and integrity while helping to advance our company mission.

Responsibilities

• Respond to tech inquiries via email, through online chats, over the phone, or in person.
• Inform customers about IT products and services.
• Walk customers step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Follow up with customers to ensure satisfactory service.
• Communicate customer feedback to the appropriate internal team members.

Skills and qualifications

• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions.
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service.

Preferred qualifications

• Microsoft 365, Google Workspace, AWS etc.
• Passion for problem-solving and customer service.
• Tech savvy, with experience working in a tech-related field.
• Ability to diagnose and resolve a variety of technical issues.
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems.
• Experience working as an IT help desk technician or in a similar customer support role.

Job Type: Full-time Salary: \xe2\x82\xb920,000.00 - \xe2\x82\xb935,000.00 per month Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)
• Help desk: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 8699418416