Job Description

Troubleshooting and Problem Resolution:

Identifying, diagnosing, and resolving hardware, software, and network issues.

Incident Management:

Recording, categorizing, and tracking incidents, ensuring timely resolution and escalation when necessary.

Service Request Management:

Handling various service requests, such as software installations, access permissions, and hardware updates.

Communication and Customer Service:

Communicating effectively with users, both technical and non-technical, to explain solutions and address concerns.

Knowledge Base Maintenance:

Contributing to and updating the company's knowledge base with troubleshooting steps and solutions.

Documentation and Reporting:

Documenting incidents and resolutions, and generating reports on service desk performance.

Collaboration and Teamwork:

Working with other IT staff, vendors, and third-party support teams to resolve complex issues.
Example: A Help Desk Analyst might troubleshoot a user's malfunctioning printer, guide them through the process of installing new software, or assist them with logging into a network. They might also be responsible for managing access to company resources, such as email or file shares.

Job Types: Full-time, Permanent, Fresher

Pay: ?16,822.80 - ?40,720.56 per month

Benefits:

Health insurance Provident Fund
Shift:

Day shift
Work Days:

Monday to Friday
Work Location: In person