Help Desk Technician( fresher ) Job in Retail POS

Help Desk Technician( Fresher )

Year TN, IN, India

Retail POS

2 Current Jobs Openings

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Job Description

Provide technical support:

Assist users with hardware, software, and network issues via phone, email, or in-person.

Troubleshoot and resolve issues:

Diagnose and resolve technical problems, escalating complex issues to higher levels of support.

Maintain documentation:

Update knowledge base and documentation with troubleshooting steps and solutions.

Customer service:

Provide excellent customer service, ensuring user satisfaction.

Follow-up:

Monitor and follow up on support requests to ensure resolution.

Escalate issues:

Identify and escalate unresolved issues to appropriate teams or managers.

Learn and adapt:

Stay up-to-date with new technologies and systems.
Job Types: Full-time, Permanent, Fresher

Pay: ?12,951.82 - ?65,097.15 per month

Benefits:

Food provided
Shift:

Morning shift
Work Days:

Monday to Friday
Work Location: In person

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Job Detail

Job Id

JD3737569
Industry

Not mentioned
Total Positions

1
Job Type:

Contract
Salary:

Not mentioned
Employment Status

Permanent
Job Location

TN, IN, India
Education

Not mentioned
Experience

Year

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