Job Description

Designation/Title Helpdesk/Desktop Sub-Band Off-roll Education Qualifications BE/BTech/Diploma Certifications ITIL, MCSE preferred Experience 2 to 3+ Years of experience in relevant field Key/Major Activities

• Basic understanding of typical enterprise customer environment
• Opening and closing trouble tickets
• Take remoted desk of End User, perform basic trouble shooting basis SOP and identify issue in the system/Network or OEM
• Have basic understanding of IT Environment, M365/O365 products, Network
• Knowledge on AD, DNS, DHCP, GPO, Antivirus, DLP
• Understanding of other technologies like Cloud, Security, SDWAN, UCC, Wi-Fi etc.
• Answer customer trouble calls and communicate status
• Co-ordinate with Provider\xe2\x80\x99s Service Desk and provide MTTR update and collect RCA
• Prompt escalation of issues to Level 2
• Maintain history of problems and solutions
• Real time LAN Network monitoring (AP, SWC)
• Co-ordinate with Provider\xe2\x80\x99s Desk for Repeat Issues and requesting for Fix
• Reporting and MIS

Behavioral Skills

• Knowledge of IT Environment
• Basic understanding of networks and knowledge of telecom standards &
• Proficient with Microsoft Office Suite
• Proficient in using ticketing tools and need to have demonstrated experience on the same

Job Type: Full-time Salary: 925,000.00 - 929,000.00 per month Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Provident Fund
• Work from home

Day range:

• Monday to Friday
• Weekend availability

Shift:

• Day shift
• Fixed shift
• Morning shift

Ability to commute/relocate:

• Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Experience:

• total work: 2 years (Required)
• Desktop support: 2 years (Required)
• IT support: 2 years (Required)
• Computer networking: 2 years (Required)

Willingness to travel:

• 100% (Preferred)