Job Description

Attending calls regarding park operations and assigning to park operations team as per contact matrix to address .

Responding to mail requests or complaints with system update, track and closing each one of call or compliant loop.

To take message accurately and convey the same to the concerned person promptly.

Working on digital platform as available and ensure all calls are updated in the system

Educating end user for using digital application for call or complaint register

Making daily report in a presentable format with the data of no of calls/complaints registered, assigned, status , completion,

Downloading report on daily basis from the digital helpdesk platform as available and formatting in a presentable format . Sharing report to Technical head of the property

Data analysis and compiling data to submit the report on month on month

Coordination with IT department for any system related complaints resolution

Time to time reporting to Technical head of the property

Receive Customer feedback and and report on daily basis. Discuss with technical head on t ways to improve services.

To attend calls from clients/visitors/guests/residents and forward to concerned person/departments.

To maintain and update contact details including emergency/ important stakeholders for quick response.

To extend support for admin related activities.

To ensure adherence to company and client policies and SOPs.

To co-ordinate with the other departments which would lead to service of the highest quality.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Leave encashment * Provident Fund