Job Description

Head - Shared Services will be responsible for establishing and leading the Shared Services organization, driving process centralization, automation, and service delivery excellence. The role requires building and scaling operations across multiple business functions, ensuring seamless integration with global teams, and delivering measurable business impact.
1. Leadership & Strategy
Define and execute the strategic roadmap for the Shared Services function within the GCC.
Partner with global stakeholders to identify opportunities for process centralization, standardization, and optimization.
Establish governance, performance metrics, and compliance frameworks aligned with global policies.
2. Service Delivery & Operations
Build, lead, and scale teams across Finance, HR, Operations, Risk & Compliance, Technology Support, and other critical BFSI processes.
Ensure delivery of high-quality services within defined SLAs, KPIs, and regulatory requirements.
Drive continuous improvement and automation initiatives to enhance efficiency, accuracy, and cost-effectiveness.
3. Transition & Change Management
Lead the migration of global processes to the India GCC, ensuring minimal disruption to business operations.
Manage vendor transitions, knowledge transfers, and process stabilization.
Champion change management and foster a strong service-oriented culture.
4. Risk, Compliance & Controls
Ensure adherence to regulatory, data security, and compliance standards applicable to BFSI shared services.
Establish robust internal controls, audit readiness, and risk management practices.
5. People & Culture
Attract, retain, and develop top talent to build a world-class shared services organization.
Foster a culture of collaboration, accountability, and continuous learning.
Drive leadership development, succession planning, and employee engagement.
Leadership RoleMeritocratic Culture
Experience senior leadership roles in Shared Services / GCC / GIC setups.
Proven track record of setting up or scaling Shared Services / GCCs in BFSI or other regulated industries.
Deep understanding of BFSI processes (Finance, Risk, Compliance, Operations, HR, Technology support).
Strong expertise in process migration, automation, digital transformation, and global stakeholder management.
Top Financial Services firm setting up their GCC in India

• Leadership Role
• Meritocratic Culture

Skills Required