Job Description

Head - Retail Operations

Role : Head Retail Operations

Type : Full Time

Job description :

- To manage day to day operations and liaise with authorities at an operational level

- To lead and guide store teams to maximize sales & conversions through scientific measurement and processes

- To ensure excellent customer service delivery and resolve customer issues promptly

- Organizing all store operations and allocating responsibilities to personnel

- Supervising and guiding staff towards maximum performance

- Preparing and controlling the stores budget aiming for minimum expenditure and efficiency

- Monitor stock levels and purchases and ensure they stay within budget

- Deal with complaints from customers to maintain the store\'s reputation

- Inspect the areas in the store and resolve any issues that might arise

- Plan and oversee in-store promotional events or displays

- Keep abreast of market trends to determine the need for improvements in the store

- Analyze sales and revenue reports and make forecasts

- Ensure the store fulfils all legal health and safety guidelines

Requirements and skills :

- Proven experience as retail manager or in other managerial position

- Knowledge of retail management best practices

- Outstanding communication and interpersonal abilities

- Excellent organizing and leadership skills

- Commercial awareness

- Analytical mind and familiarity with data analysis principles

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