Job Description

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Job Purpose
Key Challenges: * Talent Acquisition in Competitive Market: Recruiting top talent in the competitive retail sector.

• Training for Diverse Offerings: Providing comprehensive training for diverse product ranges and customer service parameters
• Adapting to Changing Consumer Expectations: Constantly adjusting strategies to meet evolving consumer preferences.
• Maintaining Consistency Across Formats: Ensuring consistent customer experience across various store formats.
• Balancing Tradition with Innovation: Incorporating innovation while preserving traditional elements.
• Navigating Regulatory Compliance: Adhering to complex regulatory requirements.
• Employee Retention in High-Turnover Environment: Implementing strategies to retain talent in a high-turnover industry.

Key Result Areas / Accountabilities
Key Result Areas/Accountabilities Supporting Actions
Retail Talent Acquisition * Develop and execute strategies to attract top talent

• Implement initiatives to enhance employee retention and reduce turnover rates.
• Monitor key metrics such as time-to-fill and retention rates.
• Improve processes to reduce cycle time for recruitment

Compensation Strategy * Periodic compensation benchmarking exercises to ensure internal and external equity levels of staff compensation.

• Develop Compensation philosophy maintaining uniformity between brands yet differentiating them.
• Review incentive scheme to drive competitive behavior while selling.
• Monitor systems and processes for structured annual compensation review of store staff
• Driving Retail Training Excellence
• Establish a framework on training for the brands
• Identify the training gaps and partner with brands to develop modules and training strategy to deliver desired behavior on the shop floor
• Identify and introduce cost effective and innovative techniques of training to meet the training needs of growing employee base across geography
• Drive audit and certification programs
• Monitor training effectiveness and suggest corrective steps for improvement.

Career Planning & Talent Development

• Scan the environment to ensure best practices offered by various vendors.
• Manage and continuously evaluate the outsourcing agencies for effective service
• Ensure Service Level Agreements are being adhered to
• Drive program to identify and groom retail talent
• Devise processes to identify superior talent and create opportunities for them
• Constantly drive hiring of qualified retail talent into stores through a structured campus recruitment program at all levels.

Retail Operations * Focus in driving operational excellence in retail HR processes through creation of dashboards, MIS for all generalist HR ops processes in retail.

• Liaison and direct all activities related to third party staffing agency and drive performance through structured reviews with all stakeholders

Rewards, Recognition & Engagement
Ensure Statutory Compliance
Team Management

• Build a system for measuring, tracking and recognizing exceptional business performance & individual performance.
• Identify and action on needs of frontline team through an OHS.
• Identify and adapt engagement activities with the help of brands
• Continuously assess the level of statutory compliance in various stores through legal
• Liaise with external agencies to audit the compliance through legal
• Stay updated on relevant Laws pertaining to a particular state
• Continuously review workload and structure within the team to ensure equitable distribution of load.
• Provide feedback on performance and coach to support their development
• Evaluate and reward people effectively and objectively
• Store visits to understand grievances and process related issues,

Skills Required