Job Description

About This Opportunity Problem Management ensures identification of problems and performs Root Cause Analysis. It also ensures that recurring incidents are minimized, and problems can be prevented. Problem Management comprises of activities required to diagnose the root cause of the incident and to determine the resolution to those problems. Data driven approach using the data analytical skills to identify the data points in the network for corrective action. We believe in trust - we trust each other to do the right things, and we believe in taking decisions as close to the product and technical expertise as possible! We believe in creativity - trying new things and learning from our mistakes. and We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness; we enjoy and feel passionate about what we do and value each other\'s technical competence deeply. What You Will Do Customer and senior stakeholder Management People Management Analytical Thinking & Data Analysis: Proficiency in gathering, analysing, and interpreting data to identify patterns, trends, and anomalies. Should be able to direct his team with his knowledge on how to derive and present gainful insights and value creation from incidents, ticketing, and alarm database. Problem Management responsible for Reactive Problem Management which is executed as part of service operation Problem Management responsible for Proactive Problem Management initiated in service operation but generally driven as part of Continual Service Improvement Problem Manager is responsible for managing the life cycle of all Problems over all involved suppliers. Tracks the progress of all Problem Records to ensure they are actively moving through the Problem Management Process Consults for regular review of service level agreement (SLA) performance data Identified Customer pain points & formulate plans to expedite the resolution in problems by involving suppliers Critical Thinking: Capability to critically evaluate information, considering multiple perspectives and potential impacts on the organization. Innovative Problem Resolution: Developing and implementing innovative solutions to prevent problem recurrence. Systems Thinking: Holistic View, Understanding the interconnectedness of various systems within the telecom infrastructure. Collaboration: Working effectively with cross-functional teams to pool diverse skills and knowledge for comprehensive problem resolution. Interdepartmental Cooperation: Collaborating with different domains and verticals in a Managed Service Telecom Operations Setup. Prioritization: Ability to prioritize and address critical problems first, ensuring that resources are allocated efficiently. Feedback Integration: Incorporating feedback from incident resolution into continuous improvement processes. Thorough Documentation: Ensuring comprehensive documentation of problems, solutions, and the entire problem management process. Knowledge Sharing: Facilitating the sharing of knowledge and insights gained from problem-solving experiences with the team. You will bring Telecommunications network architecture, traffic concept, signalling and product functional demands Good knowledge of Radio (all technologies), CS-Core, BSS-IN (Charging System Nodes), Packet core, MPBN, Transmission in the network and their implementation approaches and their integration with entire network Good knowledge of performance of CS nodes & correlated domain impact/analysis for configurational parameters and their interpretation and use Supports Incident Management & Change Management process awareness and compliance Key Qualification Qualifications: B-Tech/ B.E. Years of experience: 16+ Certifications: ITILV4 foundation. Preferred: ITIL Service Operations. Why join Ericsson At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what s possible. To build never seen before solutions to some of the world\'s toughest problems. You ll be challenged, but you won\'t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. Primary country and city: India (IN) || India : Uttar Pradesh : Noida Job details: Operations Manager Primary Recruiter: Shivani Sah ]]

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