Job Description

• Lead and manage end-to-end back-office operations, ensuring predictable and high-quality execution.
• Build, implement, and enforce standardized workflows, SOPs, and QA frameworks for consistent delivery

• Lead and manage end-to-end back-office operations, ensuring predictable and high-quality execution.
• Build, implement, and enforce standardized workflows, SOPs, and QA frameworks for consistent delivery.
• Partner with Product and Engineering to scope, prioritize, and deploy features that improve operational throughput.
• Oversee and manage vendor and BPO relationships, ensuring adherence to SLAs, KPIs, and quality expectations through structured governance.
• Establish and monitor benchmarks for speed, accuracy, productivity, and cost efficiency, driving continuous improvement.
• Collaborate closely with Product, QA, CS, and Business teams to ensure alignment, fast issue resolution, and smooth execution across workflows.
• Maintain compliance with quality and process standards, proactively identifying risks, gaps, and operational bottlenecks.
• Foster a culture of ownership, accountability, and operational excellence across internal and external teams.

Lead, scale, and mature our back-office and BPO operations.Build a team with world class operational excellence
A successful Head of Operations should have:

• Proven expertise in managing operations within the SaaS ecosystem.
• Strong analytical and problem-solving skills.
• Ability to develop and implement operational strategies effectively.
• Excellent leadership and team management abilities.
• Thorough knowledge of industry regulations and compliance standards.
• Proficiency in using operational tools and software.

Our client is a Series A-funded SaaS company focused on serving enterprise accounts in the US market. They are backed by marquee investors and led by founders with strong pedigree background.

• Competitive salary package, along with RSUs
• Attractive performance based incentives and bonus structure
• Opportunity to be the part of a growing organisation

Skills Required