Job Description

Job description

Some careers have more impact than others.

If you\xe2\x80\x99re looking for a career where you can make a real impression, join HSBC and discover how valued you\xe2\x80\x99ll be.

We are currently seeking an experienced professional to join our team in the role of Head of Emerging Technologies - Global Ops Automation & IT

The Opportunity:

This Head of Emerging Technologies role will play a pivotal role in shaping the bank\'s technological landscape by identifying, evaluating, and implementing advanced technologies, specifically focusing on but not limit to Generative AI, Machine Learning, and AI-powered automation. Lead a team of experts, collaborate with cross-functional stakeholders, and guide the development of groundbreaking solutions that enhance efficiency, accuracy, and customer experience across various banking functions.

What you\xe2\x80\x99ll do:

• Provide technical leadership across the end-to-end delivery and run lifecycle, utilising their skills and expertise to carry out software development, testing and operational support activities typically being deployed to resolve the most challenging and/or impactful projects or deliveries
• End to end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey
• Liaise with other engineers, architects, and business stakeholders to understand and drive the product or service\xe2\x80\x99s direction.
• Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data.
• Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality.
• Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end to end journeys, ensuring they have an excellent domain knowledge.
• Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change.
• Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team,
• Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.
• Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement.
• Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable
• Work with industry groups/peers and vendors outside of HSBC to establish and maintain HSBC\'s involvement and influence in the engineering space.
• Promote innovation and adoption of cutting edge specialist technologies and practices with the domain and across HSBC
• Work with the Engineering Practice to promote development of engineers through coaching, and mentoring.
• Identify as an authority for specific engineering disciplines providing steer/assistance to programmes or projects that require it

Strategy and Innovation

• Define and drive the bank\'s strategic vision for Generative AI, Machine Learning, and Document Processing
• Automation in alignment with business goals and industry trends
• Identify emerging technologies, evaluate their potential impact, and recommend their integration to maintain the bank\'s competitive edge

Leadership and Team Management

• Lead a team of talented data scientists, AI engineers, and technology specialists, fostering a collaborative and innovative work environment.
• Provide mentorship, coaching, and professional development opportunities to ensure team members\' growth and performance excellence.

Stakeholder Engagement:

• Collaborate with business leaders, internal teams, and external partners to understand their needs, gather requirements, and translate them into actionable technology solutions
• Provide regular updates, reports, and presentations to executive leadership on project progress, outcomes, and strategic recommendations.

Requirements

• A master\'s or PhD degree in Computer Science, Data Science, or a related field. MBA is a plus.
• Minimum 15+ years of relevant experience with at-least 5 years of experience in leading AI, ML, and emerging technology projects, preferably within the financial services sector.
• Proven track record of successfully implementing AI and ML solutions, with a focus on Generative AI and document processing automation.
• Strong understanding of AI ethics, data privacy, and regulatory compliance
• Exceptional leadership and team management skills, with the ability to inspire and drive innovation
• Excellent communication and interpersonal skills to collaborate effectively with technical and non-technical stakeholders.

You\xe2\x80\x99ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software (India) Private LTD***

HSBC