Overview of Job Function: A great opportunity to join the management planning team of our GCO group, managing the delivery and support of cutting-edge technology solutions to one of our most strategic customers in the world. In this role you will manage the India team of project Managers and support mangers with overall responsibility for all customer journey throughout the project life cycle: Initiation, planning, execution, onboarding and support. The Work is in close cooperation with Cognyte HQ Allocated in GGN office Presence in the office on daily basis Responsibilities: o Senior executive level - leading India Customer Operations group, holding end to end responsibility for cutting-edge technology solutions of security and intelligence data mining software to high level customers around the world. o Overall responsibility of the company?s revenue recognition management, maintaining an annual business volume P&L and revenue exceeds of $20M o Manage a wide group of managers, project managers, Support leaders and field engineers ? total of 20 employees . o Group building - Responsibility for recruitment, training and mentoring of senior leader o Build long-term relationship with the customers and the front offices o Single point of contact for post-sale activities and relationships with the customers o Full accountability for complex programs, from the inception stage throughout the execution & delivery, onboarding, adoption, service and support, renewals & expansion enablement. o Last level for escalation Additionally: o Responsible to generate successful customer experiences across the onboarding, adoption, enablement, expansion, and AMC renewal phases o Prevent and report any technical escalation that is about to become a management escalation. o Manage SR/CR support, site surveys, installations, upgrades, expansions, and integrations of Cognyte products. o Develop and implement measurement and control procedures to verify the regions? objective accomplishment. o Manage customer relationships throughout the post-sales life cycle.
Qualifications: o Degree - BSc in engineering or equivalent o Minimum 10 years? experience in managing large scale programs and teams ? a must. o Experience in managing complex technical systems in the telecom, security, or information domains (inbound and outbound) o Ability to travel on the Job to customer in India and abroad. o Experience in working in a global environment and cross-cultural skills ? must o Experience in working in high-tech project-oriented companies and management in a matrix environment with cross-functional teams o Fluent English ? a must o Strong multitasking capabilities and high ability to work under pressure
Requirements:

Qualifications: o Degree - BSc in engineering or equivalent o Minimum 10 years? experience in managing large scale programs and teams ? a must. o Experience in managing complex technical systems in the telecom, security, or information domains (inbound and outbound) o Ability to travel on the Job to customer in India and abroad. o Experience in working in a global environment and cross-cultural skills ? must o Experience in working in high-tech project-oriented companies and management in a matrix environment with cross-functional teams o Fluent English ? a must o Strong multitasking capabilities and high ability to work under pressure
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Customer Service & Support