Job Description

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Information Technology Systems Management

• Manage all Information Technology systems, including servers, laptops, operating systems, telephones, software applications, and peripherals.

• Provide expertise and support during systems upgrades, installations, conversions, and file maintenance.

• Manage systems development, enhancement, and integration with existing systems.

• Collaborate with internal stakeholders to develop strategies and plans to enhance client services, improve user effectiveness, and foster innovation.

• Regularly communicate with Client Government, executive management, and all users of information services and systems.

• Provide innovative solutions to the enterprise, focusing on cost-saving initiatives and technologically superior solutions.

Policy and Financial Management

• Develop and ensure implementation of all Information Technology policies and procedures, including architecture, security, disaster recovery, standards, purchasing, and service provision.

• Manage financial aspects of the Information Technology Division, including purchasing, budgeting, and budget review.

Technology Management and Governance

• Keep current with the latest technologies and determine new technology solutions to meet business and system requirements.

• Support Information Technology governance by enforcing policies, performing corporate Information Technology risk management functions, and overseeing procurement and implementation of projects and equipment.

• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.

• Support VFS Global's mission and follow all standards, policies, procedures, and confidentiality guidelines.

• Manage client relationships (internal and external) and overall stakeholder management, ensuring alignment with organizational goals and objectives.

Team Management & Succession Planning

• Manage and develop staff, including performance management, training, and career development.

• Create and maintain a robust talent pipeline to ensure succession planning (1:2 ratio).

Environment, Social & Governance

• Oversee corporate governance within the assigned region, ensuring alignment with organizational principles, policies, and regulations.

• Promote judicious use of natural resources and adhere to the organization's environment, health, and safety policies, objectives, and guidelines.