Company Name: VFS GlobalCompany Description: About us VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment. The company offers differentiated services and solutions to its client governments. Visa application processing and consular support services offer diplomatic missions an integrated process from submission to delivery. These services include operations, information and financial solutions for an end-to-end process, depending on specific consular requirements. AWARDS 1) "Best Customer Centric Company" awarded at the Customer Experience Awards held on 1 February 2018 at the Taj Lands End in Mumbai. 2) VFS Global was conferred with the Customer Service award by Nigeria customer service awards (NCSA) at a glitzy ceremony held in Abuja on 5 October 2017. 3) VFS Global bagged 5 major awards at the fifth edition of the World Quality Congress 2017 on 6 and 7 July 2017. 4) VFS Global has won the award for the 'Best Visa Facilitation Company' at the prestigious Arabian Travel Awards 2017.
Job Description: Information Technology Systems Management Manage all Information Technology systems, including servers, laptops, operating systems, telephones, software applications, and peripherals. Provide expertise and support during systems upgrades, installations, conversions, and file maintenance. Manage systems development, enhancement, and integration with…
Job OverviewThe Deputy General Manager Process Excellence will identify development areas and proactively address challenges while facilitating transformational change through organizational resources. Additionally, the role entails leading and coordinating numerous initiatives, collaborating with internal teams and external suppliers and significantly…
Job Description Preparation & management of CAPEX and REVEX budgets for the given region in compliance with VFAR. Conduct variance analysis of budgets periodically. Provide uninterrupted logistic support (stationary, printing, courier service etc.) to VFS Global operations. Ensure efficient facilities…
Position Title: Officer – Operations Job Description JD – VFS Global – Operations – Intern Organization VFS Global Services Pvt. Ltd. Purpose of the role •To facilitate the VISA application process & handle front office & back office operations conducted…
Position Title: Visa Operations Intern Job Description: •To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centers (VACs)• Areas of Responsibility & brief description Level 1. Document scrutiny and…
Areas of Responsibility & brief descriptionDesign and develop Customer Care (Complaints, Refunds & Social Media channels) procedures & modulesDevelop service level standards focused on response times and issue resolution.Take ownership of customer issues and follow up with problems through adequate…
Position Title: Officer – Operations Job Description JD – VFS Global – Operations – Officer Organization VFS Global Services Pvt. Ltd. Purpose of the role •To facilitate the VISA application process & handle front office & back office operations conducted…
Position Title: Officer – Operations Job Description JD – VFS Global – Operations – Officer Organization VFS Global Services Pvt. Ltd. Purpose of the role •To facilitate the VISA application process & handle front office & back office operations conducted…