Job Description

Description:
We are looking for a seasoned HR leader who has personally experienced scale and understands the realities of building people systems in a delivery-driven, high-pressure professional services environment. This role requires someone who can anticipate growth challenges, lead change proactively, and build a strong, accountable culture while the organisation scales rapidly. This is not an HR operations role. This is a business-critical leadership role.
Core Objectives of the Role

• Scale the organisation without breaking culture
• Enable rapid hiring while maintaining quality and stability
• Lead people through continuous change
• Create systems that work at 1000+ and 10,000+ headcount, not just today
• Build leadership capability across middle and senior management.

1. HR Strategy & Organisational Scaling

• ?Design and implement HR strategy aligned with aggressive growth plans
• ?Build scalable people processes for a growing KPO / professional services setup
• ?Partner with founders on workforce planning, org design, and future readiness
• ?Transition HR from informal/start-up practices to structured, sustainable systems

2. Change Management & Transformation

• Lead and manage change during rapid hiring, process shifts, and structural evolution
• Drive clear communication, alignment, and adoption of new policies and systems
• Handle ambiguity and resistance with maturity and decisiveness
• Act as a trusted advisor to leadership during change

3. Culture Building & Employee Experience

• Build and protect a performance-driven yet people-centric culture
• Address cultural challenges typical to KPO environments (attrition, burnout, delivery pressure). Create frameworks for engagement, feedback, and psychological safety
• Ensure consistency of culture across teams and leadership layers

4. Talent Acquisition & Retention Strategy

• Own hiring strategy for specialized talent (US Accounting, Tax, Compliance roles)
• Ensure speed, quality, and consistency in recruitment at scale
• Design retention strategies including career paths, learning frameworks, and leadership visibility Reduce dependency on reactive hiring by building proactive talent pipelines

5. Performance Management & Leadership Enablement

• Build robust performance management systems tied to accountability and growth
• Coach managers on people leadership, feedback, and difficult conversations
• Identify high-potential talent and create succession pipelines
• Strengthening mid-management capability is a critical gap during scale-up

6. HR Governance, Policies & Compliance

• ?Own HR governance, policy frameworks, and statutory compliance
• ?Ensure maturity in employee relations, grievance handling, and risk management
• ?Introduce data-driven HR metrics to support leadership decision-making

Ideal Candidate Profile

• 15+ years of progressive HR leadership experience
• Strong exposure to KPO / IT Services / Consulting / Professional Services environments
• Proven experience in scaling teams rapidly (not theoretical exposure)
• Demonstrated capability in change management and culture building
• Comfortable operating in fast-paced, evolving, founder-led organizations
• Strategic thinker with strong execution mindset
• High emotional intelligence, credibility, and leadership presence

What Will Not Work for This Role

• Pure HR operations or compliance-focused profiles
• Candidates without hands-on scaling experience
• HR leaders are uncomfortable with ambiguity or fast change
• Overly process-heavy leaders who slow down growth

Why This Role Matters

• ?Direct influence on business stability and growth
• ?Leadership seat with high ownership and accountability
• ?Opportunity to build a long-term people foundation in a scaling organisation

Skills Required