Job Description

(A) Details : Position Head JD Number OL/JD/CCD/01 Section CCD Revision No 00 Reporting to VP - Marketing Revised Date 01-06-2023 (B) Competency :
Education Training / Certification Experience Skill Rating DME with 10 Years fo experience
OR

• DME / BE / B. Tech. or any Graduate Hands-on in MS Office, Mail communication, Verbal & Written communication BE / B. Tech. with 8 years of 80% experience

Any Graduate with 12 Years of (C) Position Summary:

• To collaborate, communicate & coordinate with customers & cross function team to achieve common goal of \xe2\x80\x9cCustomer Satisfaction\xe2\x80\x9d. Take complete ownership of allocated order for execution & timely dispatch.

(D) RACI Matrix ( Responcibilities, Accountabilities,Consultation,Information)
Consultation Information SL No Responsibilities Accountabilities ( If any Problem occur while ( After completion execution in the job) whom to inform) Accountable to both assigned customers and Work as Customer Representative in organization internal task (through CCD-Head & further
1 Manager - CCD CFT Marketing-Head) for to achieve highest satisfaction through appropriate actions. Ensure Order Acceptances are submitted on Client immediately
2 after CRM Kick Start the project with Order acceptance Manager - CCD CFT Coordinate with Actuator Supplier for Documentation Timely acquire actuator documents from
3 Manager - CCD CFT Supplier, Submit to client, get approvals.
Customer\'s Technical queries are resolved & approvals are acquired 4 for all orders. On time approvals Manager - CCD CCD Team Updating shipping register & ensure submission of dispatch Recording all shipment details as per format
5 intimations Manager - CCD CCD Team & inform client about shipment Ensure ERP transmittal sheet & DCC is updated All documentation status is all time updated
6 Manager - CCD CFT & CCD Team in ERP.
Inspection, dispatch clearances & transportation arrangements are Acquire confirmation to inspections 7 done & informed to operation by team member. Manager - CCD CFT schedules & despatch plans Customer feedbacks & suggesting improvements:
Ensure feedback forms are sent and acquired back from customer Getting feedback from client for executed 8 Manager - CCD CCD Team on half yearly basis. orders in last 6 months Suggest internal improvements to team based on past learnings/experience, feedbacks from clients or other external Submit case study to CCD head on regular 9 Manager - CCD CCD Team agencies. basis to formally share with CFT. 10 Maintain records for audit. Feedback Analysis Manager - CCD CCD Team To achieve the roganization, department & individual goals Ensure compliances and achievement of
11 (Objectives) business targets along with customer Manager - CCD CCD Team satisfaction Authorized to raise issues and pursue till closure on behalf of
12 customers. Authorized to monitor the progress of allotted order & raise alarms
13 in case of anticipated delay due to internal/external reasons. (F) Skills :

• Good knowledge of Valves and related components Multiple task management skills
• Understanding project management. Effective chasing skills
• Good written & verbal Communication Skills
• Interpersonal relationship management Skills
• Analytical & problem solving approach

(G) Attitude Orientation :

• Result Oriented, go getter, \xe2\x80\x9ccan do\xe2\x80\x9d attitude
• Positive orientation, pleasant personality, presentable.
• Taking Initiative
• Achieve goals
• Customer centric approach

Format No : OL/HR/FM/09 | Rev : 00 | Date : 01-04-2022 Prepared By Reviewed By Approved By Format No : OL/HR/FM/09 | Rev : 00 | Date : 01-04-2022 Job Type: Full-time Salary: \xe2\x82\xb940,000.00 - \xe2\x82\xb975,000.00 per month Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift

Experience:

• total work: 7 years (Preferred)

Ability to Commute:

• Kalol, Gujarat (Required)

Ability to Relocate:

• Kalol, Gujarat: Relocate before starting work (Required)

Speak with the employer
+91 9981991903