Job Description

Roles and Responsibilities:

Strategic Leadership:

- Provide strategic direction and leadership to the operations team, aligning efforts with organizational goals and objectives.

- Develop and implement operational strategies to enhance the efficiency and effectiveness of the platform.

Team Management:

- Hire, lead, mentor, and manage the operations team, fostering a culture of collaboration, innovation, and continuous improvement.

- Ensure the team is well-equipped and motivated to deliver high-quality services to our senior members.

Collaboration with Cross-functional Teams:

- Work closely with the marketing team to align operational strategies with promotional efforts, ensuring a cohesive approach to outreach and community engagement.

- Collaborate with engineering and product teams to integrate technological solutions that enhance operational processes and improve the overall user experience.

Process Optimization:

- Identify opportunities for process optimization and implement measures to enhance overall operational efficiency.

- Establish and maintain standardized operating procedures to ensure consistency and quality in service delivery

Quality Assurance:

- Implement robust quality assurance measures to uphold the highest standards of care and support for seniors.

- Oversee the monitoring and evaluation of companionship visits, implementing improvements as needed.

Issue Resolution and Stakeholder Management:

- Act as a key point of contact for addressing operational issues, both internally and externally.

- Build and maintain strong relationships with internal teams across the company, customers (senior members), and other third party stakeholders.

Data Analysis and Reporting:

- Utilize data analytics to derive insights into operational performance and make informed decisions.

- Prepare comprehensive reports on operational metrics, feedback analysis, and improvement recommendations for senior management.

Qualifications:

- Bachelor\'s or Master\'s degree in business, operations, healthcare, or a related field. (B.tech preferred)

- Proven experience in a leadership role with a focus on operations, preferably in the healthcare industry (startup experience required).

- Excellent strategic thinking, problem-solving, and decision-making skills.

- Strong interpersonal, communication, and relationship-building abilities.

- Ability to inspire and lead a diverse team in a dynamic and evolving environment.

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