Job Description

: Guest Service Associate - Front Office

Department:

Front Office

Location:

The Orchid Hotel, Mumbai

Position Type:

Full-Time

About The Orchid Hotel Mumbai

The Orchid Mumbai is India's flagship 5-star Ecotel hotel, delivering sustainable luxury and exceptional hospitality. We are looking for an energetic, guest-focused

Guest Service Associate

to join our Front Office team and elevate the guest arrival experience.

Key Responsibilities

Welcome guests with warmth, handle check-in/check-out procedures efficiently. Provide accurate hotel information, assist with queries, and ensure guest comfort. Manage room assignments and handle reservation-related updates. Operate the PMS system (e.g., Innkey PMS/Opera) efficiently for guest transactions. Maintain smooth communication with all departments to meet guest expectations. Handle billing, invoice settlement, and cashiering procedures as per policy. Address guest complaints promptly and escalate when necessary. Maintain lobby etiquette, ensuring a professional and hospitable environment. Adhere to brand standards and ensure exceptional guest satisfaction scores. Ensure accurate documentation, paperwork, and compliance with hotel SOPs. Upsell rooms, packages, and hotel services to maximize revenue.

Requirements

0-3 years

experience in Front Office/Customer Service; freshers passionate about hospitality are welcome. Diploma/Degree in Hospitality Management or relevant stream preferred. Excellent communication skills in English; Hindi/Marathi fluency preferred. Well-groomed appearance with a charming and positive attitude. Knowledge of PMS systems will be an advantage. Ability to work in shifts, including weekends and public holidays. Strong interpersonal and problem-solving skills.

Education

Minimum HSC; Bachelor's/Diploma in Hospitality preferred.

Benefits

Attractive salary + incentives (as applicable) Duty meals Uniform and grooming support PF, ESIC & other statutory benefits Career growth in a reputed 5-Star Ecotel environment Training and skill development programs
Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?18,000.00 per month

Benefits:

Food provided Health insurance Leave encashment Life insurance Provident Fund
Work Location: In person