Job Description

Guest Service Associate (GSA) - Restaurant & Executive Bar

Department:

Food & Beverage Service

Reporting To:

Restaurant Manager / Bar Manager / F&B Supervisor

Job Purpose

To deliver high-quality food and beverage service to guests in the restaurant and executive bar while ensuring exceptional guest satisfaction, adherence to service standards, and maintaining a pleasant dining and bar experience in line with a 4-star property's brand standards.

Key ResponsibilitiesService & Guest Handling

Welcome and seat guests courteously, ensuring a warm and professional first impression Take food and beverage orders accurately and serve them promptly Provide menu knowledge, including ingredients, preparation methods, and beverage pairings Upsell menu items, premium beverages, and promotions where appropriate Handle guest requests, feedback, and complaints efficiently and politely
Restaurant & Bar Operations

Ensure proper table setup, cleanliness, and presentation as per service standards Maintain cleanliness and hygiene of service areas, dining tables, bar counters, and equipment Assist bartenders in preparing service areas and replenishing bar stock Follow standard operating procedures for service sequence and billing Coordinate with kitchen and bar teams to ensure timely service
Hygiene, Safety & Comliance

Follow food safety, hygiene, and sanitation standards (FSSAI / HACCP guidelines) Ensure responsible alcohol service in accordance with hotel policies and local laws Adhere to grooming, uniform, and personal hygiene standards
Teamwork & Reporting

Work collaboratively with colleagues to ensure smooth service operations Assist in opening and closing duties of restaurant and executive bar Report equipment issues, stock shortages, or guest concerns to supervisors
Desired Skills & Competencies

Excellent communication and interpersonal skills Strong customer service orientation Basic knowledge of food, beverages, wines, and spirits Ability to work under pressure and during peak hours Team player with a positive attitude
Qualifications & Experience

Minimum qualification: Higher Secondary / Diploma in Hotel Management preferred 1-2 years of experience in a restaurant or bar in a star hotel (freshers may be considered)
INTERESTED CANDIDATES CAN SEND YOUR RESUME TO:karthikaparkhrm@gmail.com

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Work Location: In person