Job Description

Job Title:

Guest Service Associate (GSA)

Location:

Pyramid Cafe Lounge & Bar - Hisar and multiple locations (Punjab, Haryana, Himachal, Uttarakhand, etc.)

Department:

Food & Beverage Service / Front of House

Reports To:

Restaurant Manager / Assistant Manager

Job Summary:

We are hiring energetic and customer-oriented

Guest Service Associates (GSA)

to be part of our service team at

Pyramid Cafe Lounge & Bar

. The GSA will be responsible for delivering excellent guest experiences by providing prompt, friendly, and professional service in a lively bar and lounge environment.

Key Responsibilities:

Greet guests warmly and assist them with seating arrangements. Present menus, take accurate food and beverage orders, and serve them efficiently. Ensure high standards of guest satisfaction through attentive and courteous service. Maintain table settings, cleanliness, and overall ambiance of the dining area. Coordinate with the kitchen and bar staff to ensure timely order delivery. Handle billing, payments, and cash transactions as per company policy. Address guest queries, feedback, and complaints professionally and promptly. Support in setting up and closing down the restaurant area before and after service. Adhere to grooming, hygiene, and service standards of Pyramid Cafe Lounge & Bar. Upsell menu items and promote special offers or events to maximize sales.

Requirements:

Minimum

1-2 years of experience

in a restaurant, cafe, lounge, or hotel setup. Qualification in Hotel Management or relevant hospitality background preferred. Excellent communication and interpersonal skills. Good understanding of food & beverage service standards. Smart, presentable, and customer-focused personality. Ability to work in a fast-paced, team-oriented environment. Flexible to work in shifts, weekends, and public holidays.

What We Offer:

Competitive salary with service charge and incentives. Career growth opportunities across multiple Pyramid outlets. Professional training and a vibrant work culture. Staff meals and accommodation (where applicable).
Job Type: Full-time

Pay: ₹9,175.63 - ₹15,000.00 per month

Benefits:

Food provided
Work Location: In person