Job Description

The Guest Service Associate (GSA) in F&B is responsible for delivering warm, efficient, and professional food and beverage service to guests in the restaurant, in-room dining, and other dining areas of the resort. The GSA ensures guest satisfaction through attentive service, product knowledge, and a pleasant attitude.

Key Responsibilities

Guest Interaction & Service

Greet guests in a courteous and friendly manner Present menus and assist guests in choosing food and beverages Take orders accurately and relay them promptly to the kitchen/bar Serve food and beverages as per resort standards

Dining Area Operations

Set up and clear tables before and after service Maintain cleanliness and organization in the dining area Ensure tables, glassware, and cutlery are clean and properly placed Assist in buffet setup, live counters, or themed dining events

Coordination & Communication

Coordinate with kitchen and bar staff to ensure timely delivery Communicate any guest requests or complaints to the supervisor Assist in special requests like dietary restrictions, celebrations, etc.

Billing & Closing

Present checks and process payments through POS Handle cash/card transactions and balance the shift report Provide feedback forms and encourage guest reviews

Skills & Qualities

Excellent communication in English (Malayalam/Hindi is a plus) Positive attitude and guest-first mindset Basic knowledge of food & beverages (local and international) Teamwork, grooming, and time management Physically active and able to stand for long periods

Qualifications & Experience

12th Pass or Diploma in Hotel Management or F&B Service 0-2 years of experience in a restaurant, cafe, or resort preferred Freshers with good attitude and communication are welcome

Working Hours

Rotational shifts | 9 hours/day | 6 days/week May include mornings, evenings, weekends, and holidays

Working at a Wayanad Resort

Working at a resort in Wayanad offers the chance to interact with domestic and international guests amidst a scenic, calm, and nature-friendly environment. GSA roles here can lead to fast-track promotions in the hospitality career ladder.

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

Rotational shift
Work Location: In person

Speak with the employer

+91 9846468178