Job Description

Key Responsibilities

1. GSA - Front Office (Reception)

Welcome guests with warmth and professionalism. Assist with check-in, check-out, room assignments, and payments. Handle guest enquiries, complaints, and requests promptly. Manage phone calls, emails, and guest communication. Coordinate with Housekeeping and other departments for guest needs. Maintain accurate records in PMS (Opera/IDS/Fidelio). Process registrations, ID verification, and billing procedures. Provide hotel information, amenities, and local guidance. Ensure lobby cleanliness and guest comfort.

2. GSA - F&B Service (Restaurant / Banquets)Key Responsibilities

Greet guests and escort them to tables. Present menus, take orders, and serve food & beverages. Ensure table setup, cleanliness, and service standards. Maintain knowledge of menu items, ingredients, and beverages. Handle billing and payment processing. Assist with buffet setup, clearing, and table turnover. Maintain hygiene and follow safety standards. Coordinate with kitchen staff for smooth service.

3. GSA - HousekeepingKey Responsibilities

Clean and maintain guest rooms and public areas. Replenish linen, amenities, and supplies. Report maintenance issues to Engineering. Ensure rooms meet hotel hygiene and quality standards. Assist guests with requests such as laundry, extra amenities, etc. Follow safety, sanitation, and cleaning protocols.

Skills & Competencies

Excellent communication and guest handling skills. Friendly, courteous, and service-oriented attitude. Basic computer knowledge (for Front Office). Good teamwork and multitasking ability. Attention to detail and grooming standards.

Qualifications & Experience

Diploma in Hotel Management (preferred). 0-2 years of experience in hospitality (freshers welcome). Good English communication skills.
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Food provided Paid time off
Ability to commute/relocate:

Kollam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):

Do you have any experience in Hotels or Resorts? How many years of experience do you have in Hotels or Resorts?
Location:

Kollam, Kerala (Preferred)
Work Location: In person