Job Description

TITLE : Guest Service Associate (Reception)

DEPARTMENT : Front Office

REPORTS TO : Front Office Manager

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General Responsibilities:

? Attend to guests courteously and deal promptly with their requests and queries.

? Have detailed information about all activities in the resort.

? Ensures compliance with the departmental BRISOP.

SPECIFIC RESPONSIBILITIES:

? Welcome guests during check-in and giving a fond farewell to guests while checkout.

? Handling guest complaints and concerns in an efficient and timely manner.

? Overseeing VIP guests, arrivals and departures.

? Coordinating and multi-tasking job duties in a busy environment.

? Have detailed information regarding arrivals and room requirements.

? Have up to date information on daily room occupancy

? Providing excellent customer service as per hotel standards.

? Greeting guests as they enter and exit the hotel.

? Providing information regarding the resort, town attractions, activities, etc.

? Check on VIP reservations, complete their pre-registration formalities.

? Maintain up-to-date information on room rates, current promotions, offers, and packages.

? Co-ordinate with housekeeping for clearing of rooms.

? Collect Guest feedback during guest departure along with his likes and dislikes.

? Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

? Review arrival lists to welcome guests, and greet all guests personally.

? To check room allocation, amenities, and special requests.

? Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages), etc.

? Adhere to strict grooming and hygiene standards.

? Responsible for achieving a score of 90% in RENARD audit for Front Office operations and take necessary action for the shortcomings for standard compliance.

? Ability to understand and carry out verbal and written instructions and request clarification when needed.

Job Types: Full-time, Contractual / Temporary
Contract length: 11 months

Pay: ₹10,528.96 - ₹27,916.94 per month

Benefits:

Food provided Provident Fund
Application Question(s):

Are you in Goa? Do you have experience in front office? How soon can you join? What is your salary expectation?
Work Location: In person