Job Description

JD: Guest Service Associate -F&B . Welcomes guests and provides a high standard of restaurant service . Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour . Helps increase the restaurant\'s revenue through his/her sales efforts. . Provides a friendly and personalised welcome for guests . Offers an attentive service to guests, adapting to any constraints . Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. . Heeds any remarks made by guests and ensures follow-up . Promotes the F&B offer . Conveys the image of the hotel. . Takes part in meeting the department\'s targets by respecting the procedures and internal audits applicable in the hotel . Helps manage crockery and appliances by avoiding breakages . May be asked to help with inventories, check deliveries and store food items. . Ensure to be familiar with all dishes on the menu. . Ensure the day to day reservations of the tables. . Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. . Ensure the food is brought in time for buffet service and that buffet is replenished from time to time. . To ensure service standards are maintained. . Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival . In the absence of the Team Leader F & B, ensure to take guest orders, advice guests on specials menu options. . Attending phone calls & handling enquries. . Ensure proper billing of tables. . Ensure to be familiar with the property lay out, fire exits and elevator locations. . Report any equipment malfunction, emergency situations or suspicious persons to theTeam Leader . Ensure the feedback form is filled in by every guest.

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