The Guest Relationship Executive (Female) will be the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their visit. She will manage guest queries, resolve complaints, and coordinate with internal teams to deliver an outstanding customer experience.
Key Responsibilities
Greet and welcome guests in a professional, friendly, and courteous manner.
Handle check-ins, check-outs, and general front office duties.
Respond promptly to guest inquiries (in person, via phone, or email).
Coordinate with departments (housekeeping, F&B, travel desk, etc.) to meet guest needs.
Manage VIP guest arrangements, ensuring a personalized experience.
Handle guest complaints and provide appropriate solutions.
Maintain accurate guest records, profiles, and feedback.
Promote hotel/organization services, facilities, and loyalty programs.
Support in organizing events, meetings, or special guest requests.
Ensure grooming standards and company protocols are maintained at all times.
Interested candidates can apply with their updated resume
hr@thezaitoon.com or 9566022652 whatsapp
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Food provided
Work Location: In person
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